FAQ Web streaming platform

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Frequently asked questions

To connect to the web streaming platform, all you have to do is click on the link that was sent to you in the email confirming your purchase. This unique URL link allows you to connect directly without further steps, you will also find it on the PDF ticket which is attached to the email.

I can no longer find my order and / or I never received the confirmation email. You can receive your order again using the search box in the section above.

Check that you have entered the connection URL link correctly, if you do not have it you can contact the organizer to provide you with the connection link.

If you are unable to connect you can contact one of our technicians by dialing 1-888-837-8604 extension # 12.